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FAQs

GENERAL

We are here to make your experience easy and enjoyable.

Q: Why do you sell the cushion covers and inserts separately?

  • We sell the cushion covers and cushion inserts separately as it allows for easier storage.

  • It also reduces the price once you have your cushion inserts as shipping will be less expensive for just the cushion cover.

  • Cushion covers also allow you to wash the covers and make the cushions interchangeable.

  • Our alternative synthetic down cushion inserts are easy to wash and maintain their shape. As opposed to pillows, where the inner stuffing is always poly-filled and does not wash or dry properly.

Q: Do you have gift cards?

Q: Where are you located?

  • We are proudly Canadian, located in Newmarket, Ontario, Canada.

Q: Are your cushions suitable for outdoors?

  • Unless stated, cushions are designed for indoor use, if you do bring them outside we recommend you bring them inside every night.

  • Our outdoor line is intended for both indoor and outdoor use. They are water and sun resistant.

Q: Why should I sign up to your newsletter?

  • Sign up and receive $10 off your first order!

  • Our newsletter is a great way to hear about our new products, special offers and upcoming in-person events. 

Q: Do you have a retail store?

  • We are an online store only, however we work with local retailers across Canada and the United States who carry Show Cushions products in their store.

Q: Can we sell your cushions in our store?

  • Yes, we offer wholesale pricing to preferred vendors. Please contact info@showcushions.com to discuss further.

Q: I am a designer, do you offer trade discounts?

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PAYMENT AND PROCESSING

Q: Is it safe to use my credit card?

  • Our online store is designed and customized using Shopify. All payments are processed through Shopify, adhering to the highest and most strict security of all major credit cards.

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DELIVERY

Q: How much is delivery?

  • We offer fast free shipping if you spend over $150 in Canada. 

  • If you spend less and $150 in Canada, we offer flat rate shipping for $14.95

  • Shipping rates vary depending on weight of your package as well as location. Your rate will be calculated in your cart. 

Q: Where do you ship?

  • We ship across Canada and the United States. Please contact as info@showcushions.com if you are looking to ship internationally. 

Q: When are orders dispatched?

  • Orders are dispatched daily, Monday to Friday.

Q: How can I track my order?

  • Once we have received and processed your order, you will receive a Canada Post tracking number. This number can be followed and tracked throughout the entire process. Shipping times average 1 to 7 business days.

Q: Where to I insert my discount code?

  • During the checkout process after you have entered your information (name, address, etc.) in the "Discount code or gift card" section.

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AFTER RECEIVING THE PRODUCT

We believe strongly in our quality product and are committed to excellent customer service. Please contact us and we will be happy to resolve your issue.

Q: What is your return policy?

  • Please contact us within 2 weeks from date of delivery if you are not satisfied with your product
  • All product must be unwashed and unused and return shipping is the responsibility of the customer
  • Should the cushion cover be faulty or damaged upon arrival, please contact us and we will be happy to resolve your issue
  • All cushion inserts are final sale
  • All vacuum sealed inserts and outdoor pillows are final sale if not sealed in their original packaging
  • All items discounted 30% or more are final sale 
  • All market purchases are final sale


Please contact us at info@showcushions.com if you have any questions or concerns.