FAQs

GENERAL

We are here to make your experience easy and enjoyable.  

Q: Why do you sell the cushion covers and inserts separately?

We sell the cushion covers and cushion inserts separately as it allows for easier storage. 
It also reduces the price once you have your cushion inserts as shipping will be less expensive for just the cushion cover. 
Cushion covers also allow you to wash the covers and make the cushions interchangeable.
Our alternative synthetic down cushion inserts are easy to wash and maintain their shape. As opposed to pillows, where the inner stuffing is always poly-filled and does not wash or dry properly.

Q: Why should I sign up to your newsletter?

Our newsletter is a great way to hear about our new products, special offers and upcoming in-person events.

Q: Do you have a retail store?

We are currently only an online store however, we are interested in partnering with local design and decor shops. 

Q: Can we sell your cushions in our store?

Yes, we offer wholesale pricing to preferred vendors. Please contact info@showcushions.com to discuss further. 

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PAYMENT AND PROCESSING

Q: Is it safe to use my credit card?

Our online store is designed and customized using Shopify. All payments are processed through Shopify, adhering to the highest and most strict security of all major credit cards.

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DELIVERY

Q: How much is delivery?

Shipping within Aurora and Newmarket Ontario is free!
Shipping rates vary depending on weight of your package as well as location. Your rate will be calculated in your cart. 

Q: When are orders dispatched?

Orders are dispatched daily, Monday to Friday.

Q: Do you ship internationally?

We currently ship to Canada and the United States.

Q: How can I track my order?

Once we have received and processed your order, you will receive a Canada Post tracking number. This number can be followed and tracked throughout the entire process. Shipping times average 2 to 5 business days.

 

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AFTER RECEIVING THE PRODUCT

Q: What if I am not satisfied with my product?

We believe strongly in our quality product and are committed to excellent customer service. Please contact us and we will be happy to resolve your issue. 

 

Please contact us at info@showcushions.com if you have any questions or concerns.