FAQs

GENERAL

We are here to make your experience easy and enjoyable.

Q: Why do you sell the cushion covers and inserts separately?

  • We sell the cushion covers and cushion inserts separately as it allows for easier storage.

  • It also reduces the price once you have your cushion inserts as shipping will be less expensive for just the cushion cover.

  • Cushion covers also allow you to wash the covers and make the cushions interchangeable.

  • Our alternative synthetic down cushion inserts are easy to wash and maintain their shape. As opposed to pillows, where the inner stuffing is always poly-filled and does not wash or dry properly.

Q: Where are you located?

  • We are proudly Canadian, located in Newmarket, Ontario, Canada.

Q: Are your cushions suitable for outdoors?

  • Cushions are designed for indoor use, if you do bring them outside we recommend you bring them inside every night.

Q: Why should I sign up to your newsletter?

  • Our newsletter is a great way to hear about our new products, special offers and upcoming in-person events. Most importantly... a chance to win $150 shopping spree!

Q: Do you have a retail store?

  • We are currently only an online store however, we are interested in partnering with local design and decor shops.

Q: Can we sell your cushions in our store?

  • Yes, we offer wholesale pricing to preferred vendors. Please contact info@showcushions.com to discuss further.

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PAYMENT AND PROCESSING

Q: Is it safe to use my credit card?

  • Our online store is designed and customized using Shopify. All payments are processed through Shopify, adhering to the highest and most strict security of all major credit cards.

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DELIVERY

Q: How much is delivery?

  • We offer free shipping over $150 within Canada.

  • Shipping rates vary depending on weight of your package as well as location. Your rate will be calculated in your cart. 

Q: Where do you ship?

  • We ship across Canada and the United States.


Q: When are orders dispatched?

  • Orders are dispatched daily, Monday to Friday.

Q: How can I track my order?

  • Once we have received and processed your order, you will receive a Canada Post tracking number. This number can be followed and tracked throughout the entire process. Shipping times average 1 to 7 business days.

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AFTER RECEIVING THE PRODUCT

Q: What if I am not satisfied with my product?

  • We believe strongly in our quality product and are committed to excellent customer service. Please contact us and we will be happy to resolve your issue.


Please contact us at info@showcushions.com if you have any questions or concerns.